/* ============ PulseDSP — Support Tickets site ============ */
:root {
  --bg: #05060f; --panel: #0c0d1c; --panel-2: #12132a;
  --line: rgba(129, 140, 248, 0.15); --line-2: rgba(148, 163, 184, 0.10);
  --ink: #e6e8f2; --ink-soft: #aab0cc; --ink-faint: #6b7099;
  --indigo: #818cf8; --sky: #38bdf8;
  --grad: linear-gradient(90deg, #818cf8, #38bdf8);
  --mono: "JetBrains Mono", ui-monospace, monospace; --sans: "Inter", system-ui, sans-serif;
}
* { margin: 0; padding: 0; box-sizing: border-box; }
html, body { height: 100%; }
body { font-family: var(--sans); color: var(--ink); background: radial-gradient(ellipse 70% 50% at 80% -10%, rgba(129, 140, 248, 0.10), transparent), var(--bg); -webkit-font-smoothing: antialiased; overflow: hidden; }

.tkhead { display: flex; align-items: center; gap: 20px; padding: 13px 24px; background: rgba(5, 6, 15, 0.85); border-bottom: 1px solid var(--line); }
.tkhead__brand { display: flex; align-items: center; gap: 11px; }
.tkhead__brand svg { width: 28px; height: 28px; }
.tkhead__word { font-weight: 600; font-size: 17px; }
.tkhead__word b { font-weight: 700; background: var(--grad); -webkit-background-clip: text; background-clip: text; color: transparent; }
.tkhead__tag { font-family: var(--mono); font-size: 9.5px; letter-spacing: 1.4px; text-transform: uppercase; color: var(--ink-soft); border: 1px solid var(--line); border-radius: 999px; padding: 4px 10px; margin-left: 4px; }
.tkhead__tools { margin-left: auto; display: flex; align-items: center; gap: 10px; }
.tkhead__out { font-family: var(--mono); font-size: 11px; color: var(--ink-soft); background: transparent; border: 1px solid var(--line); border-radius: 8px; padding: 8px 12px; cursor: pointer; }
.tkhead__out:hover { color: var(--ink); border-color: var(--indigo); }

.tkbtn { font-family: var(--mono); font-size: 12px; color: var(--ink-soft); background: var(--panel); border: 1px solid var(--line); border-radius: 8px; padding: 9px 14px; cursor: pointer; transition: all .15s ease; }
.tkbtn:hover { color: var(--ink); border-color: var(--indigo); }
.tkbtn--primary { color: #05060f; background: var(--grad); border-color: transparent; font-weight: 600; }
.tkbtn--primary:hover { filter: brightness(1.08); color: #05060f; }

.tkwrap { display: grid; grid-template-columns: 176px 340px 1fr; height: calc(100vh - 55px); }
.tknav { padding: 20px 12px; border-right: 1px solid var(--line-2); overflow-y: auto; }
.tknav__label { font-family: var(--mono); font-size: 9.5px; letter-spacing: 1.4px; text-transform: uppercase; color: var(--ink-faint); margin: 0 0 12px 8px; }
.tknav__item { width: 100%; text-align: left; background: transparent; border: 0; border-radius: 8px; cursor: pointer; color: var(--ink-soft); font-family: var(--sans); font-size: 13.5px; padding: 9px 11px; margin-bottom: 2px; }
.tknav__item:hover { background: var(--panel); color: var(--ink); }
.tknav__item.active { background: var(--panel-2); color: var(--ink); box-shadow: inset 2px 0 0 var(--indigo); }

.tklist { border-right: 1px solid var(--line-2); overflow-y: auto; padding: 12px; }
.tkempty { color: var(--ink-faint); font-size: 13.5px; padding: 30px 14px; }
.tkrow { border: 1px solid var(--line-2); border-radius: 11px; padding: 13px 14px; margin-bottom: 9px; cursor: pointer; transition: border-color .12s ease, background .12s ease; }
.tkrow:hover { border-color: var(--line); background: var(--panel); }
.tkrow.active { border-color: var(--indigo); background: var(--panel-2); }
.tkrow__top { display: flex; align-items: center; gap: 8px; justify-content: space-between; }
.tkrow__subj { font-size: 14px; font-weight: 600; line-height: 1.3; }
.tkrow__meta { display: flex; align-items: center; gap: 8px; margin-top: 9px; font-size: 11px; color: var(--ink-faint); flex-wrap: wrap; }
.tkrow__route { color: var(--ink-soft); font-family: var(--mono); font-size: 10.5px; }
.tkrow__when { margin-left: auto; font-family: var(--mono); font-size: 10px; }

.st { font-family: var(--mono); font-size: 9.5px; letter-spacing: .5px; text-transform: uppercase; padding: 3px 8px; border-radius: 999px; border: 1px solid transparent; white-space: nowrap; }
.st--open { color: #7dd3fc; background: rgba(56, 189, 248, 0.12); border-color: rgba(56, 189, 248, 0.3); }
.st--in_progress { color: #fcd34d; background: rgba(251, 191, 36, 0.12); border-color: rgba(251, 191, 36, 0.3); }
.st--resolved { color: #86efac; background: rgba(34, 197, 94, 0.12); border-color: rgba(34, 197, 94, 0.3); }
.st--closed { color: #94a3b8; background: rgba(148, 163, 184, 0.12); border-color: rgba(148, 163, 184, 0.28); }
.pr { font-family: var(--mono); font-size: 9.5px; text-transform: uppercase; padding: 2px 7px; border-radius: 5px; }
.pr--low { color: #94a3b8; background: rgba(148, 163, 184, 0.12); }
.pr--normal { color: #93c5fd; background: rgba(59, 130, 246, 0.12); }
.pr--high { color: #fdba74; background: rgba(249, 115, 22, 0.14); }
.pr--urgent { color: #fca5a5; background: rgba(239, 68, 68, 0.16); }

.tkdetail { overflow-y: auto; padding: 24px 28px 30px; display: flex; flex-direction: column; }
.tkd__head { border-bottom: 1px solid var(--line-2); padding-bottom: 16px; margin-bottom: 8px; }
.tkd__ref { font-family: var(--mono); font-size: 10.5px; color: var(--ink-faint); letter-spacing: 1px; }
.tkd__subj { font-size: 20px; font-weight: 700; letter-spacing: -.2px; margin: 4px 0 8px; }
.tkd__route { font-size: 13px; color: var(--ink-soft); }
.tkd__co { font-family: var(--mono); font-size: 10.5px; color: var(--ink-faint); }
.tkd__bar { display: flex; align-items: center; gap: 8px; margin-top: 14px; }
.tkd__sp { flex: 1; }
.tkd__stlabel { font-family: var(--mono); font-size: 10px; text-transform: uppercase; letter-spacing: 1px; color: var(--ink-faint); }

.thread { flex: 1; padding: 18px 0 10px; }
.msg { display: flex; gap: 12px; margin-bottom: 18px; }
.msg__av { flex: none; width: 34px; height: 34px; border-radius: 50%; display: grid; place-items: center; font-family: var(--mono); font-size: 11px; font-weight: 600; color: #fff; background: var(--grad); }
.msg__body { flex: 1; background: var(--panel); border: 1px solid var(--line-2); border-radius: 11px; padding: 12px 15px; }
.msg__who { display: flex; align-items: center; gap: 8px; font-size: 12.5px; }
.msg__who span { color: var(--ink-faint); font-size: 11px; }
.msg__when { margin-left: auto; font-family: var(--mono); font-size: 10px; }
.msg__text { margin-top: 7px; font-size: 14px; line-height: 1.6; color: #d6d9ee; }

.reply { border-top: 1px solid var(--line-2); padding-top: 16px; }
.reply__as { display: flex; align-items: center; gap: 10px; margin-bottom: 10px; }
.reply__as label { font-family: var(--mono); font-size: 10px; text-transform: uppercase; letter-spacing: 1px; color: var(--ink-faint); }
.reply textarea { width: 100%; min-height: 84px; resize: vertical; background: rgba(3, 4, 12, 0.5); border: 1px solid var(--line); border-radius: 10px; color: var(--ink); font-family: var(--sans); font-size: 14px; padding: 12px; outline: none; }
.reply textarea:focus { border-color: var(--indigo); }
.reply__act { display: flex; justify-content: flex-end; margin-top: 10px; }
.reply__files { display: inline-flex; align-items: center; gap: 8px; margin-left: auto; }
.filebtn { cursor: pointer; font-family: var(--mono); font-size: 11px; color: var(--ink-soft); border: 1px solid var(--line); border-radius: 7px; padding: 5px 10px; transition: all .15s ease; }
.filebtn:hover { color: var(--ink); border-color: var(--indigo); }
.filecount { font-family: var(--mono); font-size: 10.5px; color: var(--ink-faint); }
.mfiles { display: flex; align-items: center; gap: 10px; margin: -4px 0 14px; }
.msg__atts { display: flex; flex-wrap: wrap; gap: 7px; margin-top: 9px; }
.att { display: inline-flex; align-items: center; gap: 6px; cursor: pointer; font-family: var(--mono); font-size: 11px; color: var(--ink-soft); background: rgba(3,4,12,.4); border: 1px solid var(--line); border-radius: 7px; padding: 5px 9px; transition: all .15s ease; }
.att:hover { color: var(--ink); border-color: var(--indigo); }
.att span { color: var(--ink-faint); }

select { background: rgba(3, 4, 12, 0.6); border: 1px solid var(--line); border-radius: 8px; color: var(--ink); font-family: var(--sans); font-size: 13px; padding: 7px 10px; outline: none; cursor: pointer; }
select:focus { border-color: var(--indigo); }

/* modal */
.modal { position: fixed; inset: 0; background: rgba(3, 4, 12, 0.7); backdrop-filter: blur(4px); display: none; place-items: center; z-index: 50; }
.modal.open { display: grid; }
.mcard { width: min(560px, calc(100vw - 40px)); background: var(--panel); border: 1px solid var(--line); border-radius: 16px; padding: 24px 26px; box-shadow: 0 30px 90px rgba(0, 0, 0, 0.6); }
.mcard h3 { font-size: 17px; font-weight: 700; margin-bottom: 18px; }
.mcard label { display: block; font-family: var(--mono); font-size: 9.5px; letter-spacing: 1.1px; text-transform: uppercase; color: var(--ink-faint); margin: 0 0 6px 2px; }
.mcard select, .mcard input, .mcard textarea { width: 100%; background: rgba(3, 4, 12, 0.55); border: 1px solid var(--line); border-radius: 9px; color: var(--ink); font-family: var(--sans); font-size: 14px; padding: 10px 12px; outline: none; margin-bottom: 14px; }
.mcard textarea { min-height: 110px; resize: vertical; }
.mcard select:focus, .mcard input:focus, .mcard textarea:focus { border-color: var(--indigo); }
.mrow { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
.mact { display: flex; justify-content: flex-end; gap: 10px; margin-top: 4px; }

.toast { position: fixed; left: 50%; bottom: 24px; transform: translateX(-50%); z-index: 60; background: var(--panel-2); border: 1px solid var(--line); border-radius: 10px; padding: 11px 17px; font-size: 13px; color: var(--ink); box-shadow: 0 16px 50px rgba(0, 0, 0, 0.5); }

@media (max-width: 900px) {
  .tkwrap { grid-template-columns: 1fr; grid-template-rows: auto auto 1fr; height: auto; }
  body { overflow: auto; }
  .tknav { display: flex; gap: 6px; border-right: 0; border-bottom: 1px solid var(--line-2); }
  .tknav__label { display: none; }
  .tklist { border-right: 0; border-bottom: 1px solid var(--line-2); max-height: 40vh; }
  .mrow { grid-template-columns: 1fr; }
}